We like to be able to speak to you in communication by name. Of course, this information is also necessary to be able to record the reservation. In addition to recording the reservation, we are obliged by the government to record first and last name for the night register.
The place of residence and the country in which you live are always registered to make the reservation and registration in the night register. Keeping a night register is legally required.
The tourist tax may depend on the age of people staying at the hostel. For this reason, we can ask for the date of birth.
Virtually all communication is via e-mail, such as the confirmation of the reservation, information in advance of the stay about the hostel and a survey after the stay. We only send you newsletters if you have indicated that you want to receive a newsletter from us. If you no longer wish to receive newsletters from us, you can easily unsubscribe via the link at the bottom of each newsletter.
When checking in at the hostel we always ask for your ID. We do this on the one hand to check the reservation, but also because we are obliged for the night register to record the type of identity document.
We are constantly working to improve our services. Based on the feedback you give us by completing the guest survey, but also by leaving a review on a review site, you can help other guests make a choice. We can also make sure that we can do a little better every day based on your feedback. In addition to the feedback from the survey, it can sometimes occur that we approach you for a guest survey or guest panel.
On request we will indicate whether, what and how personal data related to you are processed. At your request we will correct, supplement, delete or protect your data. Removal of certain data may mean that you can no longer make use of (part of) our services. You can contact us by sending an e-mail to reception@hans-brinker.com.
For legal, financial and tax reasons, we must keep a copy of all financial transactions including your data above for a period of 7 years.
We use comprehensive security procedures for the security of the data processed by us, for example to prevent unauthorized access to these data.